Contact Information / Customer Support Policy

Effective Date: August 13, 2025
Store Name: UrbanMart

At UrbanMart, we are committed to providing exceptional customer service. This policy outlines how you can reach us and how we handle customer inquiries.

1. Contact Information

You can reach our customer support team through the following channels:

• Email: [email protected]

• Phone: +1 (555) 123-4567

• Mailing Address: 123 Market Street, New York, NY, USA

2. Support Hours

• Monday to Friday: 9:00 AM – 6:00 PM (EST)

• Saturday: 10:00 AM – 4:00 PM (EST)

• Sunday & Public Holidays: Closed

3. Response Time

• We aim to respond to all inquiries within 24 hours on business days.

• Complex issues may take up to 48 hours for resolution.

4. Support Channels

• Email Support: For order issues, returns, and general inquiries.

• Phone Support: For urgent matters or real-time assistance.

• Contact Form: Available on our website for quick queries.

5. Customer Responsibilities

• Provide accurate order details and contact information.

• Be respectful and professional during communications.

6. Complaint Resolution

• If you have a complaint, our support team will investigate and respond promptly.

• We strive to resolve issues fairly and efficiently, with customer satisfaction as our priority.