Return & Refund Policy

At UrbanMart, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the following conditions:

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

• Perishable goods (e.g., food, flowers).

• Personal care items (e.g., cosmetics, hygiene products).

• Gift cards or downloadable software.

• Clearance or final sale items.

3. Return Process

1. Contact our customer support at [email protected] or call +1 (555) 123-4567 to initiate a return.

2. Our team will provide a return authorization and shipping instructions.

3. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to your original payment method.

• Shipping fees are non-refundable.

5. Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 48 hours of delivery for a replacement or full refund.

• Please include photos of the product and packaging.

6. Exchanges

• We only replace items if they are defective, damaged, or the wrong item was sent.

Contact Us:
Email: [email protected]
Phone: +1 (555) 123-4567
Address: 123 Market Street, New York, NY, USA