Contact Information / Customer Support Policy

Effective Date: 12 August 2025
Restaurant Name: Gourmet Haven

At Gourmet Haven, we value our customers and strive to provide exceptional service at every step. This policy outlines how you can reach us and how we handle customer inquiries.

1. Contact Information

You can reach us through any of the following methods:

• Email: [email protected]

• Phone: +1 555-123-4567

• Address: 100 Culinary Blvd, Foodie City, NY 10001, USA

• Operating Hours: Monday – Sunday, 10:00 AM – 10:00 PM

2. Customer Support Standards

• We aim to respond to all inquiries within 24 hours during business days.

• Complaints or issues related to orders are prioritized and addressed as quickly as possible.

• For urgent matters, please call us directly.

3. Feedback & Suggestions

• We welcome feedback on our food and services.

• Suggestions can be submitted via our website contact form or by email.

4. Handling Complaints

• All complaints will be acknowledged within 24 hours.

• We investigate each matter thoroughly and provide a resolution within 3–5 business days.

• If a refund or replacement is necessary, we will process it promptly according to our Return & Refund Policy.

5. Commitment to Customers

• Our team is trained to treat all customers with respect, courtesy, and professionalism.

• We believe in building long-term relationships based on trust and quality service.