Shipping Policy

Effective Date: 12 August 2025
Restaurant Name: Gourmet Haven

At Gourmet Haven, we aim to deliver your meals fresh and on time. Please read our delivery policy carefully.

1. Delivery Areas

We deliver within New York City limits.
For areas outside our standard delivery zones, please contact us for special arrangements.

2. Delivery Times

Orders placed before 3 PM are typically delivered the same day.
Orders placed after 3 PM will be delivered the next business day.
Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.

3. Delivery Charges

Free delivery for orders over $30.
Orders under $30 incur a $5 delivery fee.
Additional charges may apply for express delivery or special requests, which will be communicated at checkout.

4. Order Tracking

After your order is confirmed, you will receive updates via SMS or email.
Estimated delivery times will be provided, but exact times cannot be guaranteed.

5. Delivery Issues

Customers are responsible for providing an accurate delivery address and contact information.
If the customer is unavailable to receive the order, a redelivery may be attempted. Additional fees may apply.
For any delivery issues, please contact our support team immediately.

6. Contact Us

For questions regarding delivery, please contact:
Email: [email protected]
Phone: +1 555-123-4567
Address: 100 Culinary Blvd, Foodie City, NY 10001, USA