Terms & Conditions

Effective Date: 12 August 2025
Restaurant Name: Gourmet Haven

Welcome to Gourmet Haven. By using our website, mobile app, or ordering from our restaurant, you agree to the following terms. Please read them carefully.

1. General

These terms govern your use of our services, including online orders, reservations, and in-person dining.
Gourmet Haven may update these terms at any time. The latest version will be posted on our website.

2. Orders & Payments

Orders are confirmed only after payment is successfully processed.
We accept major payment methods including credit/debit cards, UPI, and cash on delivery where available.
Gourmet Haven reserves the right to cancel any order due to stock issues, payment problems, or suspected fraudulent activity.

3. Cancellations

Orders can be canceled before preparation.
Once an order is being prepared or out for delivery, cancellations are not accepted, but return or replacement policies may apply as outlined in our Refund Policy.

4. Delivery & Pickup

Delivery times are estimates and may vary depending on location, traffic, or weather conditions.
Customers are responsible for providing accurate delivery addresses.
Failed deliveries due to incorrect information may incur additional charges.

5. Liability

Gourmet Haven is not responsible for indirect or incidental damages arising from your use of our services.
Our maximum liability is limited to the total value of the order in question.

6. Food Safety

All food is prepared following standard hygiene practices.
Customers should notify us immediately of any concerns regarding quality, allergy information, or food safety.

7. Intellectual Property

All content, including images, menus, and promotional materials on the website or app, is owned by Gourmet Haven and may not be used without permission.

8. Governing Law

These terms are governed by the laws of the United States. Any disputes will be subject to the jurisdiction of courts in New York, NY.

9. Contact Us

For questions regarding these terms, please contact:
Email: [email protected]
Phone: +1 555-123-4567
Address: 100 Culinary Blvd, Foodie City, NY 10001, USA