Return & Refund Policy

Effective Date: 12 August 2025
Restaurant Name: Gourmet Haven

At Gourmet Haven, your satisfaction is important to us. Please review our return and refund guidelines carefully.

1. Perishable Items

• Due to the nature of our food items, returns or exchanges are only accepted if the item is damaged, spoiled, or incorrect at the time of delivery or pickup.

• Please report any issues within 24 hours of receiving your order by contacting our support team.

2. Refunds

• Once we receive and verify a valid complaint, refunds will be processed to your original payment method within 5–7 business days.

• Shipping or delivery fees are non-refundable, except in cases where we shipped the wrong or defective items.

3. Cancellations

• Orders can be canceled before preparation begins.

• Orders canceled after preparation has started or after delivery cannot be refunded, but replacements may be offered in case of quality issues.

4. Contact Us

For any concerns regarding returns or refunds, please contact:
Email: [email protected]
Phone: +1 555-123-4567
Address: 100 Culinary Blvd, Foodie City, NY 10001, USA