Contact Information / Customer Support Policy

Effective Date: 12 August 2025

At Fresh Basket, we’re here to help you with any questions or concerns. Our goal is to provide friendly, timely, and effective support.

1. How to Reach Us

You can contact us via:

• Email: [email protected]

• Phone: +91 98765 43210 (Monday to Saturday, 9 AM – 7 PM)

• Address: 123 Market Road, Greenfield, Mumbai, Maharashtra 400001, India

2. Customer Support

• We aim to respond to all inquiries within 24 hours on business days.

• For urgent matters related to orders (delivery delays, damaged goods), please call us for quicker assistance.

3. Feedback & Complaints

• Your feedback helps us improve. Please share your experience via email or phone.

• If you have a complaint, we promise to listen carefully and work toward a fair resolution promptly.

4. Privacy & Respect

• We respect your privacy and will never share your personal details without your consent, except as stated in our Privacy Policy.

• Our customer service team is trained to treat every customer with respect and professionalism.

5. Customer Responsibilities

• Please provide accurate information when placing orders or contacting support to help us assist you better.

• Notify us promptly of any issues to ensure timely resolution.