Return & Refund Policy

Effective Date: 12 August 2025

At Fresh Basket, your satisfaction is important to us. Please read our return and refund guidelines carefully to understand how we handle product issues.

1. Perishable Goods

• Due to the nature of fresh products (fruits, vegetables, dairy, bakery), returns or exchanges are only accepted if the item is damaged, spoiled, or incorrect at the time of delivery.

• Please report any issues within 24 hours of receiving your order by contacting our support team.

2. Non-Perishable Items

• Non-perishable products can be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.

• To initiate a return, please contact us with your order details and reason for the return.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable, except in cases where we shipped the wrong or defective items.

4. Cancellation Policy

• Orders can be canceled before dispatch. Please contact us as soon as possible to request cancellation.

• Once dispatched, cancellations are not accepted, but returns may apply as per the above guidelines.

5. Contact Us

If you have any questions or wish to report an issue, please contact:
Email: [email protected]
Phone: +91 98765 43210
Address: 123 Market Road, Greenfield, Mumbai, Maharashtra 400001, India